Before you start
You need to own, co-author, or review the course. Scheduled feedback also needs an active regular survey template. Decide what to measure, who can answer, and the delay after completion.
Choose the feedback method
- Open the course in Course catalog.
- Open feedback settings.
- Choose Immediate feedback or Scheduled survey.
- Save the method.
Immediate feedback appears once to the participant after an event completion, not after manual or external completions. Scheduled surveys can be delayed and sent to other recipients.
Switching does not backfill earlier completions. Shared-catalogue courses cannot use scheduled feedback.
Configure a scheduled survey
- Select an active regular survey template.
- Choose participant, direct manager, team manager, or office manager.
- Enter a delay of zero days or more.
- Save.
Talento creates a delivery for each new valid completion. A delivery can be skipped when the selected manager does not exist.
Review deliveries and responses
- Open course feedback deliveries.
- Filter pending, sent, completed, skipped, or failed deliveries.
- Review recipient and dates.
- Fix the cause and retry failed deliveries.
- Open completed responses in the course feedback inbox.
Common problems
- A template is unavailable: it must be an active regular survey.
- Scheduled feedback is unavailable: the course may be from the shared catalogue.
- Older deliveries are missing: the change is not retroactive.
- A delivery was skipped: the selected manager may be missing.