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Correct and cancel records

Review event history and use the appropriate action without altering issued documents. This article is for managers working with their team or management scope.

Contents

Before you start

When Verifactu is active for the company, Talento generates and submits a fiscal record to Spain's Tax Agency (AEAT) as each invoice is issued. The response remains attached to the invoice, and accepted documents include the corresponding tax QR code.

The AEAT's official VERI*FACTU frequently asked questions explain the regulatory system. This guide focuses on the workflow inside Talento.

Warning

Verifactu has fiscal and technical consequences. This guide does not replace advice from your accountant or instructions from the AEAT.

Correct a rejected submission

  1. Open the invoice and its Event history.
  2. Read the error reason or notification.
  3. Check the customer, fiscal data, lines, taxes, and operation type.
  4. Correct the draft where the action is available.
  5. Issue it again only after resolving the cause.

Do not create another invoice simply to avoid the error. The rejected invoice retains its number and history and must be corrected as appropriate for the case.

Warning

Do not experiment with fiscal combinations when an error is unclear. Ask your accountant or Talento support before another submission.

Cancel an accepted invoice

Cancel invoice appears when the invoice is issued, its record was accepted, and cancellation is permitted.

  1. Open the correct invoice.
  2. Confirm its number, customer, date, and total.
  3. Select Cancel invoice.
  4. Confirm the action.
  5. Wait for the cancellation result.

The request remains pending while Talento awaits the response. An accepted cancellation changes the invoice to cancelled while preserving both the original record and the cancellation record.

Important

Cancellation is not a way to edit an issued invoice and can have fiscal consequences. Use it only when it is the correct operation.

Review event history and the tax QR code

From the invoice details, open Event history to review creation, changes before issue, the issue request, acceptance, warnings, errors, and cancellation. Each event shows the date and responsible employee where available.

The tax QR code appears on the document and its PDF after the AEAT accepts the invoice. If it is missing, confirm that submission finished and the invoice is verified.

Result

You can verify the result in the team view or the status described in the steps above.

Common issues

If an option is unavailable, it may depend on your permissions, active modules, or company settings. Ask an administrator to review your access; you do not need to repeat the task or choose an option that does not apply.