Before you begin
Open Home and keep the message shown by Talento. Also check the date, any open activity, and whether your company uses location or fast check-in.
Troubleshoot clock-in problems
- If there is no clock-in control, check whether you have a full-day absence or a schedule assigned for today.
- If Talento reports an overlap, find and stop the clock-in entry that is still active.
- If your location is outside the allowed area, enable precise location and confirm that you are at the correct workplace.
- If your profile uses fast check-in only, use the kiosk or link provided by your company.
- If you cannot correct an earlier entry, ask someone to review your permission to manage past activities.
Talento applies the schedule, method, and restrictions configured by your company; it does not treat the problem as the fault of the employee clocking in.
Result
The control will show the recorded start or finish. If the cause requires a configuration change, you will have identified what an administrator needs to review.
Common problems
- No schedule: ask someone to check your assignment for that day.
- Location still fails: confirm browser permissions and the configured workplace.
- The kiosk rejects the code: request a new code privately.
- An approved clock-in entry contains an error: ask someone with management permission to correct it.